SUPPORT

Prism Shift support

Prism Shift is still in development. This page provides helpful information about the game and the current status of support.

Before release

The game is not yet publicly available through official app stores. This information describes the current project and may be updated ahead of release.

Frequently asked questions

Can I download Prism Shift now?

Not yet through official app stores. Download links will be added when available.

Do I need an internet connection?

Gameplay modes are designed to work offline, including the daily challenge. Future diagnostic features may use a connection but should not be required to play.

Where is my progress stored?

Progress is saved locally on the device or in the browser. Cross-device synchronization is not currently provided. Uninstalling, clearing browser data, or losing your device may cause progress loss.

How do I control the game?

On touchscreens you can use gestures or select a four-button alternative in Settings. Keyboard controls are also available on supported platforms.

How do I report a problem?

Note the steps to reproduce the issue, device model, operating system and, if available, game version. Send your report to . Do not include passwords or other sensitive information.

Contact and assistance

Contact WildSoft for support, technical issues and general enquiries at .

Privacy and data

Please see our privacy page for currently available information. The app-specific privacy notice will be finalized after reviewing the SDKs and features actually shipped. Privacy information.